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a:hover{color:var(--cyan)}.footer-bottom{display:flex;justify-content:space-between;align-items:center;margin-top:48px;padding-top:24px;border-top:1px solid var(--glass-border);flex-wrap:wrap;gap:14px}.footer-bottom .cp{color:var(--muted);font-size:13.5px}.footer-brandmark{font-family:IBM Plex Sans;font-weight:700;letter-spacing:.02em;font-size:15px;background:var(--grad-iris);-webkit-background-clip:text;background-clip:text;color:transparent}@media (max-width:940px){.footer-grid{grid-template-columns:1fr 1fr;gap:28px}.footer-brand{grid-column:1/-1}}@media (max-width:540px){.footer-grid{grid-template-columns:1fr 1fr}}.page-hero{padding:64px 0 30px;text-align:center;position:relative}.page-hero h1{font-size:clamp(30px,5vw,52px);max-width:18ch;margin:18px auto 0}.page-hero p{max-width:58ch;margin:18px auto 0;color:var(--ink-soft);font-size:18px}.breadcrumb{display:inline-flex;gap:8px;align-items:center;font-size:13px;color:var(--muted);margin-bottom:6px}.breadcrumb a:hover{color:var(--cyan)}.breadcrumb .sep{opacity:.5}.transcript{padding:24px}.turn{display:flex;gap:14px;padding:12px 0;align-items:flex-start}.turn+.turn{border-top:1px solid var(--glass-border)}.turn .tag{font-size:11px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;padding:4px 9px;border-radius:7px;flex:none;margin-top:2px}.tag-caller{background:rgba(79,182,240,.16);color:var(--active);border:1px solid rgba(79,182,240,.3)}.tag-agent{background:rgba(53,217,153,.14);color:var(--resolve);border:1px solid rgba(53,217,153,.3)}.tag-system{background:rgba(240,180,74,.14);color:var(--escalate);border:1px solid rgba(240,180,74,.3)}.turn .txt{font-size:14.5px;color:var(--ink-soft)}.checklist{list-style:none;padding:0;margin:0;display:grid;grid-gap:14px;gap:14px}.checklist li{display:flex;gap:12px;font-size:15px;color:var(--ink-soft);align-items:flex-start}.checklist svg{width:19px;height:19px;color:var(--cyan);flex:none;margin-top:3px}.prose{max-width:780px;margin:0 auto}.prose h2{font-size:24px;margin-top:44px}.prose h3{font-size:18px;margin-top:28px;color:var(--ink-soft)}.prose li,.prose p{color:var(--muted);font-size:15.5px;line-height:1.75}.prose p,.prose ul{margin-top:14px}.prose ul{padding-left:22px}.prose li{margin-top:8px}.prose strong{color:var(--ink-soft)}.split{display:grid;grid-template-columns:1fr 1fr;grid-gap:40px;gap:40px;align-items:center}.split.rev .split-media{order:-1}@media (max-width:860px){.split{grid-template-columns:1fr;gap:26px}.split.rev .split-media{order:0}}